Membership

Membership

Your membership
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Join the Zoos Victoria membership program

Hang out with your favourite animals as often as you like!

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or

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Give the gift of unlimited entry to three great zoos, plus other benefits!

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Your membership number can be found on your receipt or gift membership confirmation

If you have paid for your membership on-site at one of our zoos or are lucky enough to have received a gift membership, activate it now to join the zoo family.

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or

If you are already a Zoos Victoria member but have not yet used our online membership system then you may need to quickly register online.

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Close Terms and conditions of membership

It's important that you read these conditions of membership carefully!

Members who elect to pay yearly membership fees by credit card or debit card must select either the Annual Membership - pay by the month plan, the Annual Membership - automatic rollover plan or the Annual Membership - single year plan. The Annual Membership - pay by the month plan and the Annual Membership - automatic rollover plan automatically roll over your membership from year to year until you opt out.

  1. Annual Membership - pay by the month plan
    1. The Annual Membership - pay by the month plan payments will be deducted in 12 instalments. The first instalment will be withdrawn on the day you join, with further instalments on the same date or previous business day of each of the following months via a nominated MasterCard, VISA or Paypal account.
    2. In addition on the instalment day of each month all outstanding/overdue payments will be deducted. We will continue to debit your nominated account without notice, until we have received the total amount owing.
    3. To opt out of your Annual Membership - pay by the month plan after the first payment has been deducted, contact our membership office 1300 966 784. However, you must complete all remaining payments for that annual membership at time of opting out.
    4. Volunteer, Teacher and YATZ memberships are not available on the Annual Membership - pay by the month plan.
    5. Members who default on their monthly payments in any year may not be offered an Annual Membership - pay by the month plan as a payment offer in the future. This decision will be the sole discretion of Zoos Victoria.
    6. If Zoos Victoria agree to offer a further membership on an Annual Membership - pay by the month plan notwithstanding a default has previously occurred, members will only be able to renew their membership if all outstanding debt from previous years has been paid and such outstanding money owing will be deducted with their first instalment.
    7. If your payment is not successful or dishonoured by your financial institution, you will receive notification requesting immediate payment. If your payment is not successful or dishonoured Zoos Victoria reserves the right to charge a dishonour fee. Your new or renewed yearly membership will not be confirmed until a successful payment has been processed.
    8. You authorise Zoos Victoria to debit from your nominated credit card, debit card or Paypal account in amounts advised.
    9. By joining the Annual Membership - pay by the month plan, you agree to an automatic rollover of your zoo membership from year to year unless you choose to opt out during the designated timeframe set by Zoos Victoria.
    10. If a payment falls due on a day which is not a business day in Victoria, the debit will occur on the next business day.
    11. If payment fails to transfer from your bank, further attempts will be made to clear the funds until it has been processed.
    12. It is your responsibility to:
      - Have sufficient clear funds available in the nominated account on the scheduled payment date. 
      - Ensure the account details you have provided are correct, including letting us know should the expiry date change.
      - Ensure your contact details are correct at all times and to update them if they do change.
    13. You acknowledge that membership fees may increase from year to year.
    14. Zoos Victoria will provide you with 28 days' notice in writing of changes in the new amount of your next year’s membership prior to the payment being deducted and/or of any changes to the Annual Membership - pay by the month plan terms and conditions.
    15. We may refer any outstanding balances to our collections agency for recovery. This may incur additional costs that you will be responsible for.
    16. You may only pay your Annual Membership – pay by the month plan dues online with a credit card or via a Paypal account. No other form of payment will be accepted.
    17. If you believe a payment has been done incorrectly, please contact our membership team on 1300 966 784.
    18. You use the Annual Membership - pay by the month plan at your risk entirely and Zoos Victoria accepts no liability for any matter arising from your use of the Annual Membership - pay by the month plan.
    19. New paying members cannot be added on to an existing Annual Membership - pay by the month plan and will need to create their own Annual Membership - pay by the month plan agreement.
    20. Zoos Victoria reserves the right to refuse any application for membership.
    21. If your membership is suspended or cancelled, all membership benefits including access to Zoos Victoria properties will be suspended.
    22. A Zoos Victoria membership is only valid during the period up to and including the date of expiry.
    23. A valid Zoos Victoria membership grants the listed members unlimited entry during normal opening hours to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo for 12 months.
    24. A Zoos Victoria membership is not refundable.
    25. A Zoos Victoria membership is not transferable. Only the named person/s listed on a membership card may use it.
    26. To gain entry to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo, Members must present to Zoos Victoria staff a valid Zoos Victoria Membership card. Adult members may also need to present another form of identification - preferably with a photograph. Concession card holders may be asked to produce proof of concession.
    27. Membership entry benefits do not apply to zoo twilights, or other similar events. Child membership entry benefits do not apply to school, kindergarten and childcare visits.
    28. Children under 16 years of age can only be added to an adult membership.
    29. A Zoos Victoria student membership covers a full time student on presentation of student card.
    30. There is no pro-rata or refund membership subscriptions.
    31. The primary member is responsible for ensuring the details of their Zoos Victoria membership are correct at all times.
    32. For Zoos Victoria members who live in NSW, SA, QLD, NT, WA and ACT, reciprocal entry rights to selected interstate zoos (Taronga Zoo, Taronga Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo) apply to Adult, Child under 4, Concession and Seniors. Children  between the ages of 4 and 15 will be charged an entry fee. All Zoos Victoria members must present a valid membership card upon entry, along with photo identification for the adult members. Failure to do this will result in you being charged a non-refundable entry by our partner zoos.
    33. For Zoos Victoria members who live in Victoria or Tasmania, reciprocal entry rights to selected interstate zoos (Taronga Zoo, Taronga Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo) applies to all membership types. All Zoos Victoria members must present a valid membership card upon entry, along with photo identification for the adult members. Failure to do this will result in you being charged a non-refundable entry by our partner zoos.
    34. Reciprocal rights between interstate zoos are only applicable to zoo entry – no further discounting on retail purchases or food outlets will be applied. This term is also applicable to interstate zoo members entering a Zoos Victoria property.
    35. Membership privileges, terms and conditions may be amended or revoked at Zoos Victoria’s discretion.
       
  2. Annual Membership - automatic rollover plan
    1. The Annual Membership - automatic rollover plan will be deducted in one instalment on the date of joining and then annually on each anniversary via a nominated MasterCard, VISA or Paypal account.
    2. To opt out of your Annual Membership - automatic renewal plan before the payment is deducted, a request must be received online by Zoos Victoria by 1pm of the day your membership is due to expire.
    3. If your payment is not successful or dishonoured by your financial institution, you will receive notification requesting immediate payment. If your payment is not successful or dishonoured Zoos Victoria reserves the right to charge a dishonour fee. Your new or renewed yearly membership will not be confirmed until a successful payment has been processed.
    4. You authorise Zoos Victoria to debit from your nominated credit card, debit card or Paypal account in amounts advised.
    5. By joining the Annual Membership - automatic rollover plan, you agree to an automatic rollover of your zoo membership from year to year unless you choose to opt out during the designated timeframe set by Zoos Victoria.
    6. If a payment falls due on a day which is not a business day in Victoria, the debit will occur on the next business day.
    7. If payment fails to transfer from your bank, further attempts will be made to clear the funds until it has been processed.
    8. It is your responsibility to:
      - Have sufficient clear funds available in the nominated account on the scheduled payment date.
      - Ensure the account details you have provided are correct, including letting us know should the expiry date change.
      - Ensure your contact details are correct at all times and to update them if they do change.
    9. You acknowledge that membership fees may increase from year to year.
    10. Zoos Victoria will provide you with 28 days' notice in writing of changes in the new amount of your next year’s membership prior to the payment being deducted and/or of any changes to the Annual Membership - automatic rollover plan terms and conditions.
    11. We may refer any outstanding balances to our collections agency for recovery. This may incur additional costs that you will be responsible for.
    12. You may only pay your Annual Membership – automatic rollover plan dues online with a credit card or via a Paypal account. No other form of payment will be accepted.
    13. If you believe a payment has been done incorrectly, please contact our membership team on 1300 966 784.
    14. You use the Annual Membership - automatic rollover plan at your risk entirely and Zoos Victoria accepts no liability for any matter arising from your use of the Annual Membership - automatic rollover plan.
    15. New paying members cannot be added on to an existing Annual Membership - automatic rollover plan and will need to create their own Annual Membership - automatic rollover plan.
    16. Zoos Victoria reserves the right to refuse any application for membership.
    17. If your membership is suspended or cancelled, all membership benefits including access to Zoos Victoria properties will be suspended.
    18. A Zoos Victoria membership is only valid during the period up to and including the date of expiry.
    19. A valid Zoos Victoria membership grants the listed members unlimited entry during normal opening hours to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo for 12 months.
    20. A Zoos Victoria membership is not refundable.
    21. A Zoos Victoria membership is not transferable. Only the named person/s listed on a membership card may use it.
    22. To gain entry to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo, Members must present to Zoos Victoria staff a valid Zoos Victoria Membership card. Adult members may also need to present another form of identification - preferably with a photograph. Concession card holders may be asked to produce proof of concession.
    23. Membership entry benefits do not apply to zoo twilights, or other similar events. Child membership entry benefits do not apply to school, kindergarten and childcare visits.
    24. Children under 16 years of age can only be added to an adult membership.
    25. A Zoos Victoria student membership covers a full time student on presentation of student card.
    26. There is no pro-rata or refund membership subscriptions.
    27. The primary member is responsible for ensuring the details of their Zoos Victoria membership are correct at all times.
    28. For Zoos Victoria members who live in NSW, SA, QLD, NT, WA and ACT, reciprocal entry rights to selected interstate zoos (Taronga Zoo, Taronga Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo) apply to Adult, Child under 4, Concession and Seniors. Children  between the ages of 4 and 15 will be charged an entry fee. All Zoos Victoria members must present a valid membership card upon entry, along with photo identification for the adult members. Failure to do this will result in you being charged a non-refundable entry by our partner zoos.
    29. For Zoos Victoria members who live in Victoria or Tasmania, reciprocal entry rights to selected interstate zoos (Taronga Zoo, Taronga Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo) applies to all membership types. All Zoos Victoria members must present a valid membership card upon entry, along with photo identification for the adult members. Failure to do this will result in you being charged a non-refundable entry by our partner zoos.
    30. Reciprocal rights between interstate zoos are only applicable to zoo entry – no further discounting on retail purchases or food outlets will be applied. This term is also applicable to interstate zoo members entering a Zoos Victoria property.
    31. Membership privileges, terms and conditions may be amended or revoked at Zoos Victoria’s discretion.
       
  3. Annual Membership - single year plan
    1. The Annual Membership - single year plan will be deducted in one instalment on the date of joining via a nominated MasterCard, VISA or Paypal account.
    2. If you believe a payment has been done incorrectly, please contact our membership team on 1300 966 784.
    3. Zoos Victoria reserves the right to refuse any application for membership.
    4. If your membership is suspended or cancelled, all membership benefits including access to Zoos Victoria properties will be suspended.
    5. A Zoos Victoria membership is only valid during the period up to and including the date of expiry.
    6. A valid Zoos Victoria membership grants the listed members unlimited entry during normal opening hours to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo for 12 months.
    7. A Zoos Victoria membership is not refundable.
    8. A Zoos Victoria membership is not transferable. Only the named person/s listed on a membership card may use it.
    9. To gain entry to Melbourne Zoo, Healesville Sanctuary and Werribee Open Range Zoo, Members must present to Zoos Victoria staff a valid Zoos Victoria Membership card. Adult members may also need to present another form of identification - preferably with a photograph. Concession card holders may be asked to produce proof of concession.
    10. Membership entry benefits do not apply to zoo twilights, or other similar events. Child membership entry benefits do not apply to school, kindergarten and childcare visits.
    11. Children under 16 years of age can only be added to an adult membership.
    12. A Zoos Victoria student membership covers a full time student on presentation of student card.
    13. There is no pro-rata or refund membership subscriptions.
    14. The primary member is responsible for ensuring the details of their Zoos Victoria membership are correct at all times.
    15. For Zoos Victoria members who live in NSW, SA, QLD, NT, WA and ACT, reciprocal entry rights to selected interstate zoos (Taronga Zoo, Taronga Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo) apply to Adult, Child under 4, Concession and Seniors. Children  between the ages of 4 and 15 will be charged an entry fee. All Zoos Victoria members must present a valid membership card upon entry, along with photo identification for the adult members. Failure to do this will result in you being charged a non-refundable entry by our partner zoos.
    16. For Zoos Victoria members who live in Victoria or Tasmania, reciprocal entry rights to selected interstate zoos (Taronga Zoo, Taronga Western Plains Zoo, Adelaide Zoo, Monarto Zoo and Perth Zoo) applies to all membership types. All Zoos Victoria members must present a valid membership card upon entry, along with photo identification for the adult members. Failure to do this will result in you being charged a non-refundable entry by our partner zoos.
    17. Reciprocal rights between interstate zoos are only applicable to zoo entry – no further discounting on retail purchases or food outlets will be applied. This term is also applicable to interstate zoo members entering a Zoos Victoria property.
    18. Membership privileges, terms and conditions may be amended or revoked at Zoos Victoria’s discretion.
  4. Supporter Membership

    In addition to the terms and conditions listed above in points 1-3, the below conditions are specific and applicable to holders of the Zoos Victoria Supporter Membership:

    1. A Supporter Membership is a non-access annual membership.
    2. Membership entry benefits do not apply to this membership type.
    3. It is active for 12 months from date of purchase.
    4. Holders of a Supporter Membership are still recognised as a full member.
    5. It is eligible for those 16 years of age and above.
    6. Member will receive invitations to member events, Zoo Twilight concerts and animal exhibit previews, however entry to a zoo property during these events will be charged at the applicable entry rate to the member.
    7. Supporter Members will still be eligible to receive the 15% discount at Zoos Shop outlets.
    8. Supporter Members will still be eligible to receive relevant member discounts on animal experiences.
    9. Supporter Members will not be eligible for reciprocal entry at participating interstate zoos, this is due their membership not including property access.
    10. To visit an interstate zoo Supporter Members must purchase an entry ticket at their applicable entry rate.
    11. The Supporter membership can be upgraded to a standard Zoo Membership at any stage during the duration of their 12 month period and any monies contributed to the Supporter Membership can be credited towards the new membership package.
    12. The Zoo News subscription will be provided throughout the year either via direct mail or electronically.
    13. A Zoos Victoria membership is not transferable. Only the named person/s listed on a membership card may use it.
    14. A Zoos Victoria membership is not refundable.
    15. Membership privileges, terms and conditions may be amended or revoked at Zoos Victoria’s discretion.
  5. Zooper Kids Membership

    In addition to the terms and conditions listed above in points 1-3, the below conditions are specific and applicable to holders of the Zoos Victoria Zooper Kids Membership:

    1. The Zooper Kids Membership, must be purchased with a Zoos Victoria Primary Adult membership.
    2. A valid Zooper Kids Membership grants the listed member unlimited entry during normal opening hours to Healesville Sanctuary, Melbourne Zoo and Werribee Open Range Zoo for 12 months.
    3. Inclusions for the Toddler Zooper Kids Membership: Bucket hat, animal face mask, height chart, lanyard, membership card, birthday card and three passes to ride the carousel at Melbourne Zoo for free.
    4. Inclusions for the School Zooper Kids Membership: Backpack, pencil case, sticker sheet, lanyard, membership card, birthday card and three passes to ride the carousel at Melbourne Zoo for free.
    5. Age definitions: Toddler Zooper Kids Membership will be eligible to children under the age of 5 as of the 1st January that year. The School Zooper Kids Membership will be eligible for children over the age of 5 as of the 1st of January that year.
    6. Zoos Victoria will automatically upgrade a child member from a Toddler Zooper Kids Membership to the School Zooper Kids Membership when a child’s is 5 years old as of the 1st of January that year.
    7. The free carousel passes included in the membership entitle the holder to free use of the carousel on three occasions – pending the carousel is running during the member visit.
    8. Passes for the carousel must be presented before going on the ride. Failure to present the pass will result in the member needing to pay to use the ride on that day.
    9. The Zooper Kids Membership will be displayed on the renewal notice a member receives, it is the responsibility of the member to make any necessary changes before renewing their membership.
    10. To receive the birthday card, a valid date of birth must be present in the child’s member account. It is the responsibility of the member to ensure this date is correct.
    11. The birthday card will arrive within two weeks of the register date of birth.
  6. Zoos Victoria & Big Bash League Joint Membership

    In 2017 Zoos Victoria has entered into a partnership with Big Bash League teams the Melbourne Stars and the Melbourne Renegades. In addition to the terms and conditions listed above in points 1-3, the below conditions are specific and applicable to holders of the Zoos Victoria and Big Bash League joint membership.

    1. The Zoos Victoria and Big Bash League joint membership entitles the bearer to; 12 month annual pass to all three Zoos Victoria properties; as well as a two (2) game membership to their chosen Big Bash League Team.
    2. The two games that are included in your Big Bash League membership are applicable to your chosen team’s home games. Access to a game is subject to capacity.
    3. Members are only able to choose one team out of the Melbourne Renegades and Melbourne Stars for this joint membership
    4. By signing up as Zoos Victoria and Big Bash League Member you are agreeing to both the aforementioned Zoos Victoria terms and conditions as well as your Big Bash League Team’s Terms and Conditions. To view your Big Bash League Team’s Terms and Conditions please see below:
      Melbourne Renegades – Terms and conditions
      Melbourne Stars – Terms and conditions
    5. The dispatch of your Zoos Victoria Membership and your Big Bash League Team Membership will arrive separately.
    6. Members will receive two (2) lots of membership cards – one (1) specific to access Zoos Victoria Properties and the one (1) to access games as part of their Big Bash League Membership.
    7. All members will be given their own individual cards.
    8. It is the responsibility of the member to carry the correct membership cards on them to ensure a seamless entry at either a Zoos Victoria property or a Big Bash League Game.
    9. The membership cards are non-transferrable and therefore Zoo Membership cards will not scan in at Big Bash League game and Big Bash League membership card will not scan in at Zoos Victoria properties.
    10. If the membership is paid via a monthly payment plan, it is the expectation of the member to ensure all payments are up to date. In the event a payment fails, the membership is at risk of being suspended or cancelled. During which time access to visit a zoo property or attend a Big Bash League game will be stopped and relevant membership barcodes will be blocked.
    11. The Zoos Victoria Membership and the Big Bash league Membership are not transferable. Only the named person/s listed on a membership card may use it.
    12. A Zoos Victoria and Big Bash League joint membership is not refundable.
    13. A Zoos Victoria membership is only valid during the period up to and including the date of expiry. The Big Bash League Membership is only valid for the 2017/18 season.
    14. On the renewal notice you receive from Zoos Victoria, your membership package for the following year will include the Big Bash League Membership option. It is the responsibility of the member to make any necessary changes to their membership pack prior to renewal.
    15. Membership privileges, terms and conditions may be amended or revoked at Zoos Victoria’s discretion.
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Close Zoos Victoria privacy policy

The Zoological Parks and Gardens Board of Victoria (Zoos Victoria) is committed to protecting the privacy of your personal information (as that term is defined in the Privacy and Data Protection Act 2014 (Vic)) and those who use our digital media (such as our website, apps, social media, e-news or interactives). We understand that people are concerned about their privacy and the confidentiality and security of any information that is provided.

This Privacy policy aims to provide you with information on:

  • What information we collect and how
  • How we use and disclose your personal information
  • How to contact us if you have any privacy concerns.

This version of our privacy policy is current as of Monday 22nd May 2017. The policy may change from time to time. We encourage you to review this Statement from time to time.

Information collected by Zoos Victoria

For each visitor to our website or social media site or e-news, we may collect the following type of information for statistical purposes:

  • Number of users who visit;
  • Date and time of the visits;
  • Pages accessed;
  • User's top-level domain name (for example .com or .gov);
  • Previous site visited;
  • Type of browser used;
  • Type of device use user's operating system (such as Windows or Macintosh); and/or mobile device (such as Apple iPhone)
  • Google Analytics (or other 3rd party vendor) demographics and interest reporting (such as what country you are from, what language your computer is set to, age group, gender and interest area).

This is anonymous statistical data and no attempt will be made to identify users. We use this data to evaluate our website and to improve the content we display to you.

We also use technology called cookies when you visit our site. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record-keeping. Your cookie may be sent at various times during your visit to our website and may be updated as you access our many different areas.

Online Advertising and Remarketing
We use Google AdWords, Facebook Pixel and other 3rd party vendor remarketing tools to advertise trigger ads across the Internet. AdWords (and other vendors) remarketing will display relevant ads tailored to you based on what parts of the Zoos Victoria website you have viewed by placing a cookie on your machine and/or use Facebook Pixel or Google Tag Manager technology (using your internet browser).

THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER.

The cookie or similar technology is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords (or other 3rd party vendor) remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

In addition to the information that we collect, we may ask you for personal information at other times, such as (but not limited to) when you:

  • Make a purchase at our online store;
  • Purchase a ticket upon entry;
  • Access our free onsite WiFi;
  • Join a Zoo Membership Program;
  • Participate in a conservation campaign;
  • Enter promotions or competitions;
  • Respond to a survey;
  • Participate in a discussion forum;
  • Request information from us
  • Make a donation or join a sponsorship program;
  • Apply to help us in a voluntary capacity (including work experience);
  • Make a booking for a group visit or attendance at a Zoo function; or
  • Join an e-newsletter (including news, events and special offers).

Wherever we collect personal information, we will include a link to this privacy policy, where possible.

If your personal information is not collected then we may not be able to provide you with the information or assistance sought from us.

Use and disclosure of your personal information

Zoos Victoria will use your personal information for the purpose for which it was provided to us. Zoos Victoria may also use your information:

  • To keep you informed about special promotions, events and other special offers and discounts relevant to the Zoo and its members program; and
  • For planning, research, marketing and product and service development purposes.
  • For conservation campaigns;

Zoos Victoria may disclose your information to specialist service providers such as, but not limited to:

  • Data analysis specialists;
  • Statement producers;
  • Data mail houses;
  • Data processing organisations; and
  • Specialist call centres.

Where such disclosures are made, Zoos Victoria will take reasonable steps to protect your personal information through the use of confidentiality agreements and other contractual obligations.

Aggregated (or de-identified) data may be shared with approved business partners from time to time, for analysis and research purposes. It may also be used in the development of products and services and promotional offers.

In limited circumstances, we may publish names in our promotional materials, such as winners of competitions. See https://www.zoo.org.au/competition-winners

Zoos Victoria never sells or rents your details to third parties.
WE DO NOT SELL LISTS, EVER!

Information collected by external organisations

Some sponsors and advertisers or websites that have links on our site may collect personal information about you when you access or utilise those links. We do not control the collection or use of such information, and the practices of those sponsors and advertisers or websites are not covered by this privacy policy.

Storage of and access to personal information

In all cases where Zoos Victoria retains your personal information for our purposes, we treat it the same way as we treat our other confidential information. Except as set out in this policy, we do not sell (or otherwise make available) the information to any other organisation, unless required to do so by law.

We will take all reasonable steps to ensure that the personal information we collect about you and use is accurate, complete and up-to-date. You have the right to access the personal information that we hold about you at any time. If the information is not accurate, complete or up-to-date, you can ask us to modify our records.

You can make a request to access to, or modification of, the information we keep about you by writing to:

Privacy Officer
Zoos Victoria
PO Box 74
Parkville VIC 3052

If you would like to make a complaint to Zoos Victoria regarding this policy or your personal information generally, please contact our Privacy Officer at the address above.

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